FileBack PC 4.1
Fast & Flexible Backup Software for Microsoft Windows
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FileBack PC Knowledge Base

FileBack PC is not able to send email through an SMTP server

It is becoming more and more common for connections to SMTP servers to be blocked by anti-virus and anti-spyware software.  If you are running such software please add FileBack PC to the approved list of software that is allowed to connect to SMTP servers, or disable this feature in your anti-virus software.  Additionally, please check that:

(1) The email server name is correct.  To verify, click Start / Run, type Telnet (servername) 25, and click OK.  If you get a connection the server name is correct.

(2) If your email server requires authentication, make sure the proper username and password are included in the FileBack PC email settings.

(3) Check that the "from" and "to" addresses are in the correct format: either a simple email address, such as user@domain.tld, or User Name <username@domain.tld>. 

If you are not able to get SMTP email working please feel free to use the MOS Server option to send outgoing email.  It was created to work around the ever-increasing restrictions being placed on SMTP connections (in an effort to reduce junk email).  If your email domain is using SPF or other sender verification systems, you may use the account name as your from address (or Your Name <>) to bypass these restrictions.

Keywords: SMTP, email; Applies to: FileBack PC (All versions)Was this article helpful? Yes No

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