FileBack PC Technical Support
Before Contacting Maximum Output Software
**Lately we have had a number of users
state that they are not getting answers to their technical support
requests. We reply to all requests. Please ensure your email
filters are set to allow email from maxoutput.com through. **
- We strongly recommend that you use the Technical Support
Wizard within FileBack PC 4.x whenever possible. This wizard is
found under Help / Technical Support, or Wizards / Technical Support
Wizard... be sure to click the "Next" button to start the wizard.
Support requests sent via our web site or email can take much longer to
resolve. Click here
and click Open to launch the support
- Search our online knowledge
base and frequently asked questions
pages to see if a solution to your problem is available there. Most
common problems encountered by FileBack PC users are addressed.
- Upgrade to the latest version of
FileBack PC. Each time a new version is released all known issues
are fixed before it is made available.
- Please attempt to locate your original order transaction ID
number. (Where is it?)
If You Are Still Having Trouble
Please fill out the support request form below,
filling in as much information as you are able to provide.
The more thorough your request, the faster we will be able to